Analytics

Analytics shows how your agents are being used. It’s a read-only view of conversation metrics: how many conversations happen, how engaged users are, and, for each agent, which conversation categories come up most.

You open the workspace dashboard from Analytics in the left sidebar of Studio. It covers the whole workspace and can be filtered by agent and date range. Each conversation agent also has its own Analytics view, opened from the Analytics card on the agent’s page. Categories are shown there, agent by agent.

Optional feature — ask to have it enabled. Analytics is turned on per workspace. If you don’t see Analytics in the Studio sidebar, the feature isn’t enabled for your workspace yet — contact the Bayes team to request it.

What the dashboards show

The workspace dashboard has a filter row at the top right and two charts:

• Conversations per day: the number of conversational sessions started each day, with Total conversations as the headline number.
• Avg. user questions per session: the average number of user messages per session, per day.

The agent’s Analytics view shows the same two charts for that agent, then Conversations by category: a list of the agent’s categories ranked by conversation volume over the period. Each row shows:

• the category name, with a bar comparing its volume to the other categories;
• Conversations: the number of conversations in that category;
• Share: the share of the period’s conversations that fall in that category. A conversation can have several categories, so the shares can add up to more than 100%;
• Trend: a small curve of the category’s daily volume over the period.

Conversations without a category are grouped in an Uncategorized row, shown in grey at the bottom of the list. Click any row to open its daily volume as a bar chart.

The charts read the sessions your agents have had, including conversations held in the embedded chat, so a brand-new workspace with no conversations yet will show empty or zero data.

The full flow at a glance

The walkthrough below replays every step in the real interface. Use Prev / Next to move at your own pace; each step highlights the button to click and the area to watch.

Step by step

1. Open Analytics

In Studio, open the left sidebar and select Analytics. The dashboard opens for your whole workspace.

2. Read the filter row

At the top right you’ll find two controls: an agent filter and a Date range picker. They apply to every chart below.

3. Filter by agent

Use the agent dropdown to focus on a single agent, or keep All agents to see the whole workspace combined.

4. Choose the period

Open the Date range picker and pick a period (it defaults to the last 7 days). All charts update to that range.

5. Conversations per day

The Conversations per day chart shows how many conversational sessions started each day, with Total conversations as the headline number for the period.

6. Avg. user questions per session

The Avg. user questions per session chart shows the average number of user messages per session, a measure of how much back-and-forth each conversation involves.

7. Open a conversation agent

Categories are read agent by agent. In the Agents list of the sidebar, click a conversation agent. Its page opens with three cards: New Chat, Analytics and Feedback.

8. Open the agent’s Analytics

Click the Analytics card (Conversation metrics for this agent.). The Agent analytics page opens, with the agent’s name and type under the title and a Date range picker at the top right. It shows Conversations per day and Avg. user questions per session for this agent.

9. Read Conversations by category

Scroll down to Conversations by category. The categories are ranked from the most to the least frequent, with their Conversations, Share and Trend. Uncategorized sits apart at the bottom. Click a row to open that category’s daily volume below it; hover a bar to see the date and the number of conversations. Click the row again to close it.

Tips

• Start with All agents on the workspace dashboard for the big picture, then filter to one agent to spot which agents drive the most activity.
• Compare periods by changing the Date range, for example this week and then last week.
• On an agent’s view, a category whose Trend rises at the end of the period is worth a look even if it is low in the ranking.
• A large Uncategorized row means the agent’s categories don’t cover what users talk about. Review them in Admin.

Troubleshooting

• I don’t see Analytics in the sidebar — Analytics is an optional feature; it may not be enabled for your workspace. Ask your workspace Owner or an Admin if it’s missing.
• I don’t see the Analytics card on an agent’s page — the card only appears on conversation agents, and only for people who can manage the agent.
• I don’t see Conversations by category on the agent’s view — the list only appears once conversation categories are enabled on that agent. Enable them on the agent’s Conversation categories tab.
• The charts are empty — there may be no conversations in the selected period. Widen the Date range, or check that the selected agent has had sessions.
• Everything is Uncategorized — sessions are only sorted into categories once the agent has categories enabled; earlier sessions stay Uncategorized.
• The dates look English — chart date labels are currently shown in a fixed English format regardless of the interface language.